Online Return Policy
Please note that our online inventory is pulled from our brick & mortar store and subject to availability. We do our best to fulfill all online orders, and if an item is out-of-stock we will notify you as soon as possible.
If you are unhappy with your purchase, please email firstname.lastname@example.org within 2 weeks of delivery for a full refund. If you’ve selected in-store pick-up, please bring your receipt and return your items to the store within 14 days of purchase for a full refund.
To be eligible for a return, your item must be unwashed, unworn and in the same condition that you received it with all tags attached. Please be conscious of makeup and deodorant when trying on items. Vintage Gray reserves the right to deny any return.
FINAL SALE ITEMS
Items that are unable to be returned are undergarments, jewelry and sale items. Please make final sale selections with care.
REFUNDS & EXCHANGES
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
DAMAGED IN SHIPMENT
Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Vintage Gray within 7 days of receipt of the product. If you believe your product was damaged during shipment, please email us at email@example.com. Include a description of the damages, and a picture of the damages. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for damaged items to be replaced subject to availability. If items cannot be replaced, we offer a refund.
To ship a return, you should use the UPS label and tracking number we provide. We are not responsible for items lost during return shipment if you fail to use our label. The shipment must be sent out within 14 days of purchase. You will be responsible for your own shipping costs for returning your item. Shipping costs will be deducted from your return and are non-refundable.
If you have any questions about our policy, please email firstname.lastname@example.org prior to making your purchase.
In-Store Return Policy
Items purchased in-store are eligible for store credit only in our brick and mortar store. Returns for unworn merchandise with all tags attached will be accepted within 14 days of purchase with your receipt. Sale items, jewelry and undergarments are final sale. Vintage Gray reserves the right to refuse any return.